21

Mar '24

The insanity of Crazy Domains – Domain Name Wire

Domain Name Wire | Domain Name News
Domain Name Industry News
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I won a domain name in a SnapNames auction this month. It’s been a pain ever since.Graphic from Zoolander with the words "I Feel Like I'm Taking Crazy Pills" Winning a domain name at SnapNames can be frustrating when the domain is at a registrar you’ve never used. You must set up your account at the new registrar and get used to a new interface. For this reason, I generally avoid bidding on domains that aren’t at Network Solutions or Register.com.
But earlier this month, I won a domain at a different registrar. It has proven to be such a headache that I wish I had never bid on the domain.
I won the domain name on March 4 and received an email saying the domain was in a new account at Crazy Domains.
The same company that owns SnapNames acquired Crazy Domains as part of a $73 million acquisition in 2019. (The Whois for the domain shows it is registered with Public Domain Registry, another registrar owned by the same company.)
As I usually do when I acquire a domain, I logged in to change the nameservers to Afternic.
Crazy Domains’ account interface is fairly straightforward, but I got some errors when trying to change the nameservers.
So, I reached out to Crazy Domains’ chat support. The support person also said they couldn’t change the nameservers for some reason, so they escalated the issue to the domains team.
That same day, I received an email confirmation that the issue was resolved. Sweet!
Except that it wasn’t. The domain was still pointing to the old nameservers.
On March 5, I replied to the support email stating the issue hadn’t been resolved.
Crickets.
On March 13, I sent another email.
On March 14, Crazy Domains responded, asking if the issue had been resolved, and I explained that it had not.
The next response from Crazy Domains? Asking me what domain name was at issue. Is the company’s ticketing system so bad that they couldn’t see it from the previous discussion?
On March 18, Crazy Domains support told me it wasn’t able to change the nameservers directly and escalated the issue to the domains team again.
On March 19, I received another email saying the issue had been resolved. Sweet!
Except it still hasn’t been fixed. The nameservers still point to the old site.
When I replied to the ticket to explain this, I received a message stating that the case I was responding to had been closed.
Making matters worse, those old nameservers the domain points to resolve to the previous domain registrant’s site. Imagine what would happen if they noticed this and filed a UDRP against the domain?
So now what? If I open another ticket, I expect to get the same result. They will say it’s fixed and close it, and I’ve wasted even more time.
Categories: Expired Domains
Andrew Allemann has been registering domains for over 25 years and publishing Domain Name Wire since 2005. He has been quoted about his expertise in domain names by The Wall Street Journal, New York Times, and NPR. Connect with Andrew: LinkedInTwitter/XFacebook
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MIKE says

Hardly surprising given the odd assortment of “People” (Crazy mix of people) at CrazyDomains . I usually would suggest connecting with them on Linkedin, but who knows whether in this caes any good.
https://www.linkedin.com/company/crazy-domains/people/
Domain Name Wire is a trade publication for the domain name industry covering topics relevant to domain investors, brand owners, policy makers, domain registrars and registries, and more. Founded in 2005, Domain Name Wire has been cited by Wall Street Journal, New York Times, NPR, and Washington PostRead More About DNW
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Joker
Joker

Joker has been buying and selling domains since the late 90's. He has worked with many portfolios and investors over the past decade as well.

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